At MTF Trendy Fashion, customer satisfaction is our priority. Please read our return and refund policy carefully.

—

1. Return Eligibility

You can request a return if:

* The product is damaged, defective, or incorrect
* The request is made within **3–7 days of delivery**
* The product is unused, unwashed, and in original packaging

2. Non-Returnable Items

We do not accept returns for:

* Used or washed products
* Discounted or clearance items
* Personal wear items (for hygiene reasons)
* Customized products

 3. Exchange Policy

* Exchanges are allowed for defective or wrong products
* Subject to stock availability

4. Refund Policy

Refunds are applicable only if:

* Product is damaged or defective
* Wrong item delivered

Refund process:

* After inspection, refunds will be processed within **5–10 working days**
* Refund method depends on payment method

5. Shipping Charges

* Delivery charges are **non-refundable**
* Return shipping may be paid by customer unless it’s our mistake

6. How to Request Return

To request a return:

* Contact us via phone / Facebook / WhatsApp

* Provide us:

* Order number
* Product image/video